Vet portal

While we don’t offer a pre-authorisation service yet, we can hopefully give you some peace of mind and clarity. The main exclusion we have is that we don’t cover claims for illnesses that were symptomatic before the policy is taken out or within the first 10 days of a policy. 90% of the claims we can’t cover, are for illnesses that started too early. If the pet’s condition starts after that, it’s likely we’ll cover it.

Once you’ve created an account and verified your email address, we’ll activate your account within one working day. Then you can start submitting claims for your clients!

All you need is your client’s Napo policy number (e.g. ADV-ABC-1234). When you claim, we’ll confirm the pet’s name, age and breed with you, so you can rest assured that you’ve got the right policy number.

Currently, it takes us 4 to 6 weeks to provide an outcome for most claims, with vet direct claims processed slightly faster. If you need the outcome sooner, please contact us at claims@napo.pet, and we’ll do our best to support you and our mutual client.

Of course, we’re happy to pay either vets or clients directly. It’s entirely up to the vet’s discretion on how they prefer to receive payment.